Job Description
Job Title: Customer Service Executive\nSalary: £32,000 + Bonus’\nLocation: Central London\nAn exciting opportunity has arisen for a bright and driven Customer Service Executive to join a thriving e-commerce corporate services group based in the heart of London.\nWith over 500,000 loyal customers and a team of more than 100 employees, this profitable, founder-led business is growing at an impressive rate of 20% year on year and offers the perfect environment for someone eager to develop a long-term career in customer service. They’re not just customer-focused – they also prioritise employee satisfaction. With free lunches provided on Mondays and Wednesdays, and guaranteed annual salary reviews, it’s no wonder their staff retention is so high.\nThe Role\nMy client is seeking a confident and proactive individual to join their friendly and fast-paced Customer Service Team.
This role would suit a graduate with a minimum of six months’ experience in a customer-facing role, who thrives on delivering outstanding service and has a genuine desire to support customers.\nThe successful candidate will become a key point of contact for customers, handling enquiries via phone, live chat, and email. From assisting with orders to answering product questions, the role requires excellent multitasking abilities and a calm approach under pressure.\nFull training will be provided to build industry knowledge, but a strong work ethic and a willingness to learn are essential.\nKey Responsibilities:\n\nDelivering a first-class customer experience across phone, chat, and email channels\nTaking ownership of enquiries from start to finish with professionalism and care\nMeeting and exceeding individual and team service targets\nAdapting to a fast-paced, constantly evolving environment\nDeveloping in-depth knowledge of the company’s services and productsSkills & Experience:\n\nMinimum of six months’ post-graduate customer service experience\nExcellent telephone manner and strong written communication skills\nFast and accurate typing speed\nHigh attention to detail and the ability to multitask under pressure\nSelf-motivated, calm, and eager to learn\nFluency in Arabic, French or Turkish is a bonus, but not essentialPerks & Benefits:\n\nSalary: £32,000 plus up to £250 monthly bonus\n25 days’ annual leave, plus bank holidays\nHybrid working: office-based during probation, then three days in the office and two from home\nAnnual cost of living salary review\nCommercial bonus scheme and pension contributions\n14 weeks’ maternity pay, two weeks’ paternity pay\nPaid education opportunities\nCycle to Work Scheme and secure indoor bike storage\nDog-friendly office with fresh fruit provided daily\nFree lunch every Monday and Wednesday\nAfter-work drinks and regular social events\nMental health and well-being support for employees and their familiesThis is a fantastic opportunity to join a supportive, people-focused organisation with genuine scope for progression. If you’re passionate about delivering excellent customer service and want to be part of a dynamic and growing team, this could be the ideal next step in your career