Branch Manager – Aylesbury
£35,000–£45,000 | Full-Time | Permanent
Our client
A well-established organisation is seeking a proactive, hands‑on Branch Manager to lead its Aylesbury operation. This is a key leadership role, responsible for driving the branch’s overall performance, enhancing operational efficiency, and ensuring customers receive a consistently high-quality service.
If you thrive in a fast‑paced environment, enjoy developing people, and want to make a real impact on the success of a growing branch, this could be the perfect opportunity.
What You’ll Be Doing
As Branch Manager, you’ll play a central role in shaping the success, culture, and performance of the branch. Your responsibilities will include :
* Leadership & People Management
* Leading, mentoring, and motivating a diverse operational team
* Setting clear expectations and ensuring accountability across all functions
* Driving a positive, collaborative, performance-focused culture
* Conducting staff appraisals, training, onboarding, and ongoing development
Operations & Performance
* Managing the day‑to‑day running of the branch, ensuring smooth and efficient operations
* Monitoring KPIs and identifying opportunities to improve productivity and service delivery
Customer Experience & Communication
* Upholding high levels of customer service and resolving issues professionally
* Managing first‑level claims, complaints, and customer liaison
* Building strong relationships internally and externally, representing the branch at industry events
What You’ll Bring
To be successful in this role, you will need :
* Strong experience in branch, operations, or general management
* Proven ability to lead, manage, and develop teams
* A hands‑on approach with excellent problem‑solving and organisational skills
* Clear, confident communication and the ability to influence at all levels
* Sound understanding of Health & Safety and compliance requirements
* Experience managing budgets, logistics, workforce planning, and service delivery
* A proactive mindset with the ability to stay calm under pressure and make effective decisions
* Industry background is beneficial but not essential — full training is provided
What’s on offer?
* Competitive salary £35,000–£45,000 (DOE)
* Monday–Friday, 40 hours per week
* Occasional weekend work and late finishes may be required
* Company pension scheme
* Two paid volunteering days each year
* Access to a comprehensive employee engagement platform
* (discounts, wellbeing resources, recognition scheme)
* Staff referral programme
* Career development and progression opportunities
* Company awards and team events
* Free on‑site parking
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