Position: Call Centre Team ManagerLocation: Wigan (3 days per week in the office)Salary: £37,000 - 47,0000The company:This is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work.The role:This is not a traditional team manager call centre role. It’s one where adult relationships are cultivated, empowering those in your team and beyond to grow professionally and do the right thing.Responsibilities:Coaching to improve overall customer service performanceApplying the right leadership techniquesCreating an environment where colleagues feel empowered to put the customer first and provide the best solutionsLeading by example, supporting the team with escalationsUsing data to make data-driven decisions and insightsRequirements:Experience in leading and managing a team in a high-volume work environmentAbility to engage and motivate a team to get the best from themStrong negotiation and communication skills – verbally, in writing and able to present these in a team meeting setting or during 1-2-1sExperience in performance managementAbility to manage a busy workload with conflicting prioritiesA proactive approach to problem-solvingConfidently use Microsoft Office and other IT systemsFinancial services industry experience (nice to have)The Benefits:Annual company bonus scheme25 days annual leave + Bank Holidays and the option to buy morePrivate Medical Insurance + option to add family membersEnhanced company pensionEnhanced maternity payPersonal development opportunitiesElectric vehicle schemeTo apply for this position, you must have the permanent right to work in the UK.Apply now for immediate consideration or email oliver@talentsolutionsnetwork.co.ukTalent Solutions Network is an independent recruitment agency. TSN partners with start-ups, SMEs and international PLCs.