Leisure Operations Supervisor ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more. THE ROLE: As a senior member of the Leisure Team, you will support the management team to maintain the highest standards of member and guest service across reception, poolside gym and changing areas. You will support the smooth running of the operation on a daily basis directing and assisting the team, guests and members. Key things you will be responsible for: Opening and closing of the Leisure Club Assisting with membership queries To react efficiently to H&S and first aid incidents To react swiftly and effectively to any pool water issues Record faults and escalate these to the Leisure Management team and Maintenance team if required To supervise the day to day running of the Leisure club in the absence of Leisure Management To maintain stock levels of merchandise in the Leisure club and report to management of stock levels and sales Maintaining Leisure reception to high standard and leading by example to the team on shift Maintain all areas of the leisure club with regular floor walks reporting faults Promote and upsell of fitness classes and personal training To assist in pool plant audits Poolside supervision adhering to company policies and Leisure club NOP/EAP WHO WE ARE LOOKING FOR: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for. People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on. People who are naturally friendly – who genuinely care about our guests and the service they receive. People who will always go beyond what our guests expect from us to make their stay a special and memorable one. People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can. People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted. TO BE ELIGIBLE TO APPLY YOU WILL ALSO: STA or NLPQ Lifeguard Qualification (or Emergency Pool Responder Qualification Level 2) 3 Day First Aid At Work Certificate (or willingness to complete First Aid at Work Course) Beneficial to have Aqua Aerobics certificate/Gym Level 2 or Level 3 Fitness qualification Beneficial to have IOSH managing safely certificate Ability to quickly build excellent working relationships Excellent communication skills with the ability to present complex matters both verbally and in writing Strong IT skills with knowledge of Office software including Word, Excel, PowerPoint UK Driving Licence useful due to the spread out nature of the resort WHAT’S IN IT FOR YOU? Here’s what to expect when you work as part of our team: Free meals when on duty, in our team cafes Pension scheme and Wagestream financial services Long service awards involving recognition with high street shopping vouchers and overnight stays Enhanced holidays with long service Free Leisure Club Membership, with friends and family discounts Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products Lifeworks App – lots of discounts on everyday purchases, with brand that you love Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers Free parking At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level. We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.