Account Executive – Case Handler
Marston Holdings
Location: Sheffield, with occasional travel to Camberley (travel expenses covered).
Full‑time position.
What You Will Do:
* Take ownership of a caseload, managing and reviewing cases efficiently
* Be the key point of contact via phone and email for clients and customers
* Collaborate with the enforcement team to resolve case inquiries quickly
* Hit deadlines and maintain high service standards
* Prepare reports and handle invoicing
What We Are Looking For:
* Excellent written and verbal communication skills – confident and professional in every interaction
* Solution‑focused mindset with the ability to handle challenges proactively
* Highly organised and able to manage a busy, varied workload efficiently
* Strong team player who thrives in a collaborative environment
* Proficient in Microsoft Office (Word, Excel, Outlook, and Teams)
What's in it for you:
* Discretionary monthly bonus scheme
* 25 days holiday + Bank Holidays
* Enhanced Maternity and Paternity Package (subject to eligibility criteria)
* Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
* Pension Scheme
A bit about us:
Marston Holdings Limited is a parent company formed of eight brand entities that specialise in key areas of our overarching business. In a nutshell, we are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities and private sectors through the delivery of market‑leading technology‑enabled solutions from design and implementation to management and recovery.
Equal Employment Opportunity
We are an equal opportunity employer. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Job Details
Seniority level: Not applicable
Job function: Accounting/Auditing and Customer Service
Industries: Government Administration
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