About us Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better. Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives. Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives. Service Type - IT About the Job Provide tier 1/tier 2 desktop support across the organisation and provide support service in line with agreed response times using the internal ticket system. Ensure that the confidentiality of data and information is secured. Actively identify ways to improve IT accessibility and connectivity for staff service users through the research and introduction of new technologies and software. Provide training and technical support regarding network & IT functions. Provide advice and training support for MS Office 365 products. Assist in mobilisation of new projects including mergers and acquisitions, including the development and maintenance of an on boarding standard template. Assist in maintaining IT Asset Register and equipment log (Microsoft Intune, internal equipment database). Assist with the procurement of IT equipment. Assist in managing organisation’s communications including audio/visual equipment. Maintain control of the Network infrastructure, administration, safety, and security. Comply with all legal and health and safety requirements.