Head of Customer Proposition & Experience (936054) Hemel Hempstead, England
Salary: GBP50000 - GBP60000 per annum
Head of Customer Proposition & Experience – Hemel Hempstead | Up to £60,000 plus outstanding perks, incentives, and free family holidays.
Are you a commercially minded Head of Customer Proposition & Experience looking to shape the customer journey for a fast-growing leisure business in Hemel Hempstead? This is a fantastic opportunity to lead proposition development, on-park marketing, and owner engagement for a well-known brand that puts customer experience at the heart of everything it does.
Why apply for this Head of Customer Proposition & Experience role?
You’ll enjoy a rewarding package designed to recognise your impact:
* Salary up to £60,000
* Employee rewards and benefits with Perkbox
* Holiday discounts of up to 50% off
* Free use of swimming pools and on-site facilities
* Discounts on food and drink
* Commission and incentive schemes
* Last minute breaks from as little as £100
* Service awards and annual celebrations
* High Street voucher incentives
* Team nights out
* Free family holiday incentives
Key Responsibilities
As Head of Customer Proposition & Experience, you will:
* Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage, and ownership benefits
* Map and optimise the end-to-end guest and owner journey
* Lead pilots and roll out successful initiatives across all parks
* Partner with marketing teams to create compelling value messaging
* Own all on-park marketing strategy and execution
* Drive incremental revenue and increase spend per guest
* Build a strong owner community to improve retention and advocacy
* Track proposition performance, ROI, and customer feedback
* Lead and develop a high-performing marketing team in Hemel Hempstead
What we’re looking for
To succeed in this Head of Customer Proposition & Experience role, you’ll have:
* Senior experience in proposition, product, customer, or experience marketing
* Proven success launching commercially successful propositions
* Background in hospitality, leisure, retail, or travel
* Experience building loyalty or membership communities
* Strong commercial and budget management skills
* Excellent stakeholder management and leadership abilities
* A data-driven approach to optimisation and decision making
If you’re ready to take the next step as a Head of Customer Proposition & Experience in Hemel Hempstead and want to make a real impact on customer experience and revenue growth, we’d love to hear from you.
Apply now to join an ambitious and innovative business.
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