Client Development Director | IT/ERP/HRIS, Data & Analytics and Digital Recruitment Consultant at Focus on SAP (part of the Focus Cloud Group)
Position: ServiceNow Technical Architect
Employment Type: Contract
Start: ASAP (January2026)
Duration: 6 Months
Location: Berkshire, UK (Hybrid, 1-3 days per week)
Language(s): English
About Focus on SAP: Focus on SAP is a specialist SAP and ERP recruitment organization offering both permanent and contract staffing solutions on a global scale.
Client: Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting‑edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. This means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role: We are seeking an experienced ServiceNow Technical Architect to lead the technical design, delivery, and governance of ServiceNow platform implementations and enhancements. This is a hands‑on leadership role where you will define technical architecture, guide development teams, and ensure secure, scalable, and resilient ServiceNow solutions aligned with enterprise standards.
Key Responsibilities
* Own the technical architecture for ServiceNow implementations and managed service engagements.
* Work closely with solution architects and customers to capture and baseline technical requirements.
* Translate requirements into scalable, secure technical designs aligned to enterprise architecture.
* Lead and coordinate teams of ServiceNow developers, integration specialists, UX designers, and QA analysts.
* Drive Agile delivery activities including:
o User story creation and refinement.
o Effort estimation and sprint planning.
o Task allocation and delivery tracking.
* Provide best‑practice guidance and technical solutions to address complex requirements and issues.
* Identify, manage, and mitigate technical risks and delivery challenges.
* Ensure quality, security, resilience, and compliance of all deployed solutions.
* Track and communicate technical delivery status to programme and project leadership.
Key Skills
* Proven experience as a ServiceNow Technical Architect.
* Strong expertise across ServiceNow ITSM and related modules (e.g., SNVA, integrations).
* Deep understanding of ITIL processes, solution architecture, and enterprise integrations.
* Experience leading multiple ServiceNow implementations, including at least one full end‑to‑end lifecycle.
* Hands‑on knowledge of ServiceNow deployments, migrations, upgrades, consolidations, and integrations.
* Strong experience in troubleshooting and proactive resolution of platform issues.
* Ability to mentor engineers and provide clear technical direction.
* Solid understanding of Agile / Scrum delivery methodologies.
Certifications (Required)
* ServiceNow Certified System Administrator
* ServiceNow Certified Implementation Specialist
* ITIL v3 Foundation
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
Applicants must be UK Based and hold a valid right to work status.
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