Job Title: Receptionist Responsible to: Practice Manager Accountable to: Practice Partnership Job Summary The practice is seeking someone who is an excellent communicator, reliable and able to work on their own initiative. A degree of flexibility is also highly sought after to enable the successful post-holder to provide extra hours to cover for sickness and holiday periods. The receptionist role represents a great opportunity for those with great administrative skills, who enjoy working within the busy environment of a GP practice. Main Responsibilities Ensure that patients and visitors enquiries are handled courteously, efficiently and confidentially Ensure all visitors are asked to sign in & out of visitors book.
Ensure deliveries that are signed for by reception are given to the appropriate person. Answer incoming calls in a friendly, polite and professional manner and redirect to other personnel as appropriate. Take telephone messages, appointments details and home visit requests accurately and efficiently and enter details on to computer system as appropriate Remind doctors of outstanding telephone calls or visits, as appropriate Relay test results to patients, once verified by GP Handle patients verbal complaints initially, seeking advice from Lead Receptionist or referring to Practice Manager as appropriate Check email / tasks / workflows regularly and respond as appropriate Be aware of charges for certificates/claim forms, medical examinations and advise patients when necessary of charges. Be conversant and deal with procedure for new patients wishing to register with the practice/registering for Online Patient Access.
Ensure start of day/end of day checklists are completed Ensure that outstanding matters and information are handed over to colleagues at end of shift/day Attend and participate in Reception, Staff meetings and other meetings as required Be fully conversant with reception procedures/protocols and developments Ensure that scanning of documents and mail are undertaken efficiently and promptly. Ensure external/internal mail is given to admin team for processing. Assist with sending out of patient recall letters and other similar correspondence, using email when possible. File patient medical records appropriately.
Ensure that reception area and waiting room are clean and tidy. That there is an adequate supply of stationery and forms on reception - these are requested to be printed at Harrietsham. Ensure that noticeboards are kept up to date and that appropriate literature is displayed. Contribute to a safe working environment Assist with mentoring/training of new reception staff To be smart, polite and courteous at all times To maintain strict confidentiality Any other ad hoc duties as required.
Appraisal/Training: Participate in appraisal process and follow-up any learning outcomes Attend any courses/training events as deemed necessary by Practice Manager The successful post-holder will need to demonstrate: Excellent communication skills both verbal and written Ability to work using own initiative Good customer service skills Flexible approach to supporting the team