The Role
The MAG Tech Service Desk is the Single Point of Contact (SPOC) between Technology and our operation, colleagues and partners. The Desk handles a wide range of incidents and service requests, from technical issues faced by individuals to system outages that impact the entire organization to requests for access to systems and new hardware. As a Service Desk Analyst youll be the first line of support regarding any IT related requests or incidents. The aim is to deliver world class service, maintain a high first-time fix SLA and perform first initial triage on requests and incidents that are raised.
What will make you successful in the role?
Youll have great customer service skills and be a great team player. Youll have previous experience on an IT Desk and a knowledge of common IT systems like Windows 10,11, AD and Office 365. Youll also have excellent fault finding and analytical skills. Experience of ServiceNow would be preferable, as would an ITIL Foundation certificate, but not essential. Comp TIA / Microsoft MIA qualifications, or equivalent experience are also desirable, but not essential.