Our Company If you take pride in making a difference and want to be part of an award winning global market research team, then look no further! HRW are dynamic and passionate in their delivery of scientifically grounded and powerful insights to our Pharmaceutical and Healthcare clients. With our continuous quest to get beneath the surface and truly understand people’s behaviour and the decisions they make, HRW “access reality”. The Role This broad and impactful role is at the heart of our operational integrity. Client Relationship Management • Review contracts with clients and suppliers to ensure clarity and compliance. • Advise on service delivery terms, rights, and responsibilities between HRW and clients. Supplier Selection & Quality Assurance • Learn and apply the company’s Due Diligence process. • Assist in supplier vetting and support annual supplier audits. Client-Specific Support • Become an expert in specific client requirements. • Collaborate with Research and Field teams to ensure compliance. • Train colleagues and monitor project execution to meet client expectations. Quality Control & Problem Resolution • Maintain a database of queries and investigations. • Conduct root-cause analysis and implement corrective actions. • Collaborate to refine and improve internal processes. ISO & Quality Standards Leadership • Lead the company’s annual ISO accreditation efforts. • Serve as the internal expert on ISO 9001 and ISO 20252 standards. Data Protection & Privacy Compliance • Develop expertise in data protection laws relevant to pharmaceutical market research. • Review and approve documentation to ensure legal and regulatory compliance. Requirements This role is designed for an individual who thrives on cross-functional collaboration, process improvement and regulatory precision. What You’ll Bring to the Role • Degree-level education with proven experience in compliance, audit, or regulatory affairs • Strong understanding of the pharmaceutical industry, including its regulatory and ethical frameworks • Exceptional organisational and time management skills, with the ability to manage multiple priorities effectively • Meticulous attention to detail, ensuring accuracy and consistency across all documentation and processes • Outstanding communication skills, both written and verbal, to engage confidently with internal teams and external stakeholders • Passion for process excellence, with a proactive mindset toward improving systems and ensuring regulatory alignment • Genuine interest in healthcare, and a commitment to supporting ethical, high-quality research practices This role can be part time of full time, with a flexible schedule to suit your lifestyle. We value experience and expertise, and we're open to shaping the role around the right candidate. Benefits Teams who play together, stay together, and in addition to our regular company days, and our many diverse social activities, we also recognise the importance of holistic wellbeing and value perks such as: 4pm finishes on a Friday Flexible working hours and home working permitted (subject to business requirements) Regular company off-site meetings, socials and training days Social events including breakfasts, lunches and drinks Access to a discount portal providing hundreds of discounts for popular products and services Employee Assistance Programme Competitive holiday/vacation allowance Mentoring scheme Rest time scheme You days for meaningful life events and/or religious celebrations or community belonging