An exciting new Co-ordinator opportunity at DX! About Us DX are a market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services. We provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. We have three divisions, DX Freight, DX Express and DX Logistics. Our approach is straight-forward and no-nonsense. Our goal is to Deliver Exactly to our customers' requirements. Key to what we do at DX is our people and we are incredibly proud of the dedicated team we have built. At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background. Benefits: At DX, our people are the foundation of our success. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we have added is Company Healthcare, which you become eligible for after 6 months of continuous service. This is a company paid for scheme at Level 1 allowing you to claim back for dental care and optician fees amongst other things. This is just one of the benefits that come with working at DX, the others are listed below: Competitive Rates of Pay Life Assurance Enhanced Maternity & Paternity Holidays: 20 days increasing with length of service bank holidays Long Service Recognition scheme Company Pension Scheme Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression Role summary: As a Same Day Coordinator, you will play a pivotal role in providing outstanding customer service. This desk-based role involves managing customer inquiries, bookings, and liaising with third party providers to offer our customers a fast paced, highly professional delivery experience and service. Key responsibilities: Represent DX in a professional manner at all times Follow all aspects of DX Manual Handling, Safe Working and Health and Safety policies Taking customer bookings in a prompt and professional manner. Assigning both in house and third-party couriers' jobs. Communicating with customers and third party providers to ensure a smooth and successful delivery from start to finish. Obtaining PODs from third party couriers to ensure we have valid evidence of delivery completions. To ensure we are using validated and approved couriers to carry out all deliveries. Communicating with the customer. Ensuring an empathetic and professional approach at all times. Daily reporting of KPI's, figures and costs. Finding the most cost-effective solutions to completing the work required whilst maintain high DX service standards. Pro-active approach to duties, maintain a high level of customer contact and monitoring of movements / deliveries. Observe DX procedures and policies at all times Knowledge, Skills and Experience: Good geographical knowledge Strong communications skills referable previous experience working in traffic, warehousing or logistics IT literate with high competence in all Microsoft office applications, working from multiple screens. Ability to work well in a high pressure, fast paced environment. We look forward to hearing from you! ADZN1_UKTJ