Job Description
FRENCH SELECTION (FS)
Head of Group Travel - DMC (destination management company)
Travel - Tour Operators - Tourism
Location: London
Salary: from £50,000 neg. per annum depending on experience
**Please provide your salary expectations if any higher and we will consider according to relevant experience**
Ref: 8201HD
To apply using our preferred format, please visit French Selection website (see below), go to the vacancies page, search job reference: 8201HD
Website: www.french-selection.co.uk
A long-standing destination management company with international offices and global operations.
Main duties: To manage the team of Travel Operations Executives across within the Groups department, and provide training and guidance.
The role:
- To provide direct day-to-day management of the travel operations team within the Groups department
- To provide training, support and guidance to the team where needed
- To set and monitor KPI’s for the operations team and adjust accordingly
- To manage and deal with escalated enquiries from clients in a timely manner
- To monitor and give feedback on areas of improvement/areas of success within the team
- To be aware of cultural differences within a team and react sensitively
- To be aware of important chang...