Experienced Claims Handler Proactive Personnel are recruiting on behalf of our client based in central Telford who are looking for a Claims Handler to join their team. Hours: Mon-Fri | 37.5 hours per week Salary: £25,000-£26,000 per annum DOE Duties include but not limited to: * Manage the administrative processes involved in submitting and tracking claims on behalf of the clients across all policy types * Collect and compile necessary documentation and information from clients and insurers to facilitate claim processing * Serve as a point of contact for clients regarding the status of their claims, providing updates based on information provided by the insurer * Ensure clear communication with clients that the claims handler facilitates the claims process and reinforce that any claims decision is made solely by the insurer, promoting transparency throughout the process * Establish procedures for escalating claims to the appropriate claims manager or senior team member if exceptional circumstances arise that require additional intervention or decision-making * Proactively engage with all stakeholders involved in a particular claim * To complete all supporting documentation in a compliant and accurate manner * To undertake all other reasonable duties as reasonably required and directed Ideal Candidate: * Experienced working within a claims department preferably within an Insurance environment. * Excellent Communication Skills. * Ability to work under own initiative * Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) Interested? Please call Taylor Butterfield on (phone number removed)