Customer Service Administrator
NORTHAMPTON - OFFICE BASED - £23000 - £25000 pa
If you’re someone who notices the small things, keeps track of multiple moving parts and actually finishes what you start — this will suit you.
This role sits right at the centre of client communication, data accuracy and internal coordination. It’s not just admin. It’s ownership.
The Role:
You’ll be responsible for keeping client cases accurate, up to date and moving in the right direction.
Day to day, that means:
• Reviewing reports and picking up discrepancies quickly
• Correcting errors — from duplicate fees to incorrect account activity
• Managing client queries via email and phone with clear, confident communication
• Keeping case records accurate and audit-ready
• Liaising with internal teams to resolve issues efficiently
• Monitoring progress and making sure nothing slips through the cracks
If something’s not right, you’ll spot it. And deal with it.
What You’ll Need:
• You like detail — genuinely. Not just “can do it if needed”
• You can learn processes quickly and retain them
• You can multitask without losing your place halfway through
• You’re organised, structured and don’t rely on being reminded
• You communicate clearly and professionally with clients
• You’re confident using Excel and systems
• You stay calm when things get busy
What You Might Not Like:
Let’s be real — this isn’t for everyone.
• It’s detail-heavy — rushing will catch you out
• You’ll be juggling tasks and expected to pick things back up without missing anything
• There’s accountability — accuracy matters
• It can get busy, especially with client queries
If you prefer repetitive, low-responsibility roles… this isn’t it.
The Team:
A genuinely supportive, down-to-earth team.
Work is shared, people help each other out, and everyone’s working towards the same goals. No egos, no silos — just a team that gets on with it.
Important:
• This role is subject to a full DBS check
• A credit check will also be carried out
Why It’s Worth It:
• You’ll build proper client-facing experience
• You’ll develop strong attention to detail and problem-solving skills
• You’ll become someone the team genuinely relies on
What To Do Next:
If you’re organised, detail-focused and can juggle multiple tasks without dropping the ball then APPLY!!