IT Infrastructure and Cloud Manager
Hybrid (3 days per week onsite) – London Bridge
£70,000 per annum
We are recruiting for an IT Infrastructure and Cloud Manager on behalf of a leading organisation. This role is responsible for the secure and effective operation of all IT infrastructure, software and allied systems to support business objectives and meet user requirements.
Duties and Responsibilities
* Manage, support and maintain the organisation’s infrastructure including hardware, networks and software systems, ensuring effective and efficient operation and that appropriate licensing and support is in place.
* Line management of the IT Service Desk Engineer and oversight of the helpdesk team.
* Participation in the organisation’s incident management plan and response.
* Provide input into architectural decision making alongside the IT team.
* Ensure IT infrastructure and data are backed up, secure and compliant with regulations including GDPR. Liaise with third-party system providers to ensure services provided are also secure and compliant with GDPR.
* Supplier management and regular testing of IT security.
* Work with the Data Protection Officer to implement and report on data security policies.
* Plan, document and test disaster recovery and business continuity processes.
* Develop the organisation’s telephony (including mobile phones).
* Build and maintain supplier relationships and plan the effective purchase of hardware and software licences across multiple years. Elicit requirements from the organisation to assist with vendor selection and procurement.
* Manage and maintain good quality documentation on the IT infrastructure, equipment, manuals and risk management.
* Work with the wider Operations team and other departments to ensure systems and functionality are documented and full training and support mechanisms are in place during handover.
* Keep up to date with new technology and act in alignment with user needs and system functionality which may support or enhance operations.
* Retain flexibility to support special projects/activities required by the business.
* Support the rest of the IT team as required.
Skills and Experience Required
* Microsoft certified at Associate level in Azure, Microsoft 365 or Microsoft Security.
* Proven working experience as an IT Infrastructure Manager or relevant experience with a Microsoft hybrid environment (Entra, Intune and Azure).
* Proven experience in running IT infrastructure projects and the associated organisation change, such as file migration to Microsoft 365, email protection platforms and migration of legacy applications to Azure.
* Excellent knowledge of technical management, information analysis and of computer hardware/software systems including Microsoft Azure and 365 cloud services operating in a hybrid environment.
* Expertise in data governance.
* Hands-on experience with computer networks (switching, routing and security appliances, network administration and network installation).
* Ability to think strategically and execute tactically.
* Ability to gain credibility and drive through initiatives with colleagues across the organisation.
* Experienced in developing and monitoring IT policy and procedures.
* Excellent communication and interpersonal skills, at all levels, both written and verbal.
* Excellent people skills.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.