Job Overview
Irlam (M44) up to £27,500
Location: Irlam (M44)
Job Type: Maternity cover till February 2027
Salary: Up to £27,500 DOE + 10% Bonus
A leading global organisation is seeking an experienced and proactive Customer Service Administrator to join their team. This role offers the opportunity to provide excellent customer support while contributing to a fast-paced, international environment.
Key Responsibilities
1. Acting as a primary point of contact for customer enquiries via phone and email, providing timely and accurate information
2. Handling customer queries professionally and courteously
3. Liaising with internal teams to resolve customer issues and support the successful completion of customer requests
4. Proactively monitor open requests or orders and follow up to ensure commitments are met
5. Keeping customers informed of progress, delays, or changes in a clear and timely manner
6. Maintaining accurate records within internal systems and ensure data integrity
7. Supporting order processing, returns, replacements, and general post‑sales enquiries
8. Provide support and cover for colleagues during periods of absence or high workload
· Contribute to continuous improvement of customer service processes and practice
Skills & Experience
9. Previous experience in a customer service or administrative role – essential
10. Strong verbal and written communication skills with a confident telephone manner
11. Customer‑focused, with a passion to deliver an excellent customer service
12. Ability to prioritise tasks
13. Strong organisational skills and attention to detail
14. Confident using Microsoft Office applications (Outlook, Word, Excel), Salesforce or an equivalent CRM system and internal ERP systems