Overview
Service Administration Assistant – Location: Kintail House, Beechwood Business Park, Inverness, IV2 3BW. Salary: £22,932 per annum. Hours: 35 per week. Contract: Permanent.
Are you motivated, committed and enthusiastic? Do you have excellent communication skills and an ability to deal with people in a sensitive yet professional manner?
We have a fantastic opportunity for you to join our Health and Care Team as a Service Administration Assistant. You will be providing crucial support to a vital service.
What does a day in the life of a Service Administration Assistant involve?
* Assisting the Support Officer in providing administrative and operational support functions, as per the needs of the area and corporate requirements.
* Confidently, efficiently and professionally responding to incoming enquiries from healthcare professionals and (often vulnerable) members of the public over the phone and by email.
* Proficiently using IT systems and databases; produce well written letters and emails.
What does it take to be a successful Service Administration Assistant?
* Positive, passionate and enthusiastic approach to customer service
* Confident in using telephone systems, bespoke company IT/data systems, Microsoft packages & Outlook (especially the ability to create, amend and manipulate Word and Excel applications)
* General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting clients
* Excellent interpersonal and communication skills
* Ability to deal with queries in a diplomatic, professional, sensitive and confidential manner (both verbally and in writing)
* Ability to work accurately, with great attention to detail when checking documentation
This role is tied to our Commission Services.
A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.
Closing date for applications is 23.59 on Monday 6th October 2025.
In return for your dedication and expertise, you’ll get:
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Flexible working: We do our best to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities + comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing Assistance: Access to mental health and wellbeing assistance.
* Team Working: Champion our mission in a collaborative team.
* Cycle2Work: Lease a bicycle through the scheme.
* Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders
#J-18808-Ljbffr