Job Title
Account Support Administrator
Location
Rugby, CV23
Work Schedule
* Monday – Friday
* rotating shift 08:00-16:00 / 13:00-21:00 weekly
* £12.71 per hour
Job Overview
* To manage vendor queries and drive vendor and customer satisfaction
* Provide effective and constructive communication and timely information provision with all involved parties
* Management of communications and queries via Email, telephone and Teams
* Basic general administrative duties
* Inputting data into the system accurately and in a timely manner
* Supporting transport operations, ensuring accuracy and efficiency within a fast-paced environment
* Supporting the Line Manager with day-to-day operational matters
* Responding to urgent operational matters as required and escalating issues to the appropriate person and supportinginvestigations
* Supporting the delivery of successful customer and service performance (KPIs)
Qualifications and Experience
* Previous Customer Service experience is essential
* Strong Administration skills is essential
* Excellent communication skills – Verbal and written
* Confidentengaging with colleagues within various teams, including the direct customer
* Resolve issues and manage conflict in a calm and confident manner
* Ability to work within a pressured environment
Benefits
* Weekly Pay– get paid regularly and reliably, every week
* Pension Contributions– we help you plan for the future
* Free On-Site Parking– save time and money on your commute
* Exclusive Staff Discounts– enjoy savings at a wide range of popular shops and brands
* Supportive Agency Team– friendly consultants who are always on hand to help
* 28 days accrued annual leave per annum– giving you time to relax and recharge
Please click apply to be considered for our Account Support Administrator vacancy in Rugby, CV23
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