Consumer Services Coordinator Ashby de la Zouch
(Home of Hula Hoops, Space Raiders, popchips and more...) Part-time | Monday - Friday PM - 13:00 - 17:00 Maternity cover FTC We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
Join our snack-loving team We’re looking for a Consumer Services Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.
About the role In this role, you’ll be the first point of contact for people who love our brands, providing clear, empathetic and timely support. You’ll capture accurate details, manage complaints with care, and work closely with colleagues across our Sites and functions to investigate and resolve issues. If you’re organised, confident communicating across different channels and passionate about great service, this could be a brilliant next step in your career.
What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer: Annual bonus scheme, with a strong track record of overachievement
Comprehensive healthcare support – including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care
KP Pension Plan – contribution matching up to 7% of your salary
25 days holiday, plus the option to buy more
KP4ME – our online platform for benefits, discounts, wellbeing tools and more
What will you be doing? Capturing accurate consumer information Recording clear and complete details for each contact in our CRM system
Responding with empathy across multiple channels Handling contacts received by letter, email, phone and social media
Managing challenging situations Listening and de‑escalating difficult interactions with confidence, empathy and tact
Driving investigations and resolution Working with our Sites, laboratories, Technical Services, Marketing and external partners to investigate complaints and product issues
Making fair, informed decisions Determining appropriate reimbursement levels to ensure consumers feel heard and valued
Who are we? We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
We’re committed to inclusion We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring: Front-line consumer or customer experience Comfort working in a high‑volume, people-focused environment
Strong complaint handling experience Ability to resolve complex or sensitive issues with professionalism
Confident investigation skills Experience liaising with internal and external stakeholders to gather information
Excellent communication skills Clear written and verbal communication across multiple channels
Quality and detail focus A careful, thorough approach to written records and consumer responses
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