Your Coop are looking for a Operations Executive to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same!The purpose of the Operations Executive is to support the day-to-day operation of Coop Holidays completing administrative tasks efficiently within deadlines and dealing with any potential issues for customers should they arise. We are looking for someone who is always willing to provide unrivalled customer service and remain calm in crisis.
As a Operations Executive, you will:
* Receive operational and admin enquiries from both B2C and B2B customers answering them efficiently.
* Provide unrivalled customer service by continuously going the extra mile.
* Inform suppliers in resort where any issues arise, or changes are required.
* Check all bookings and compile important travel documents prior to customers traveling, ensure all information is correct.
* Inform customers of any changes such as schedule changes, effectively and efficiently when they occur.
* Find solutions and/or suitable alternative for bookings where original requests may not be possible.
* Support your customers with on trip questions, amendments and issues.
Who are we looking for?
To be a successful candidate for this role you will need:
•Previous experience in Tour Operations or Travel Retail
•Experience in customer service or administration desired
•Customer focused
•Calm under pressure
•Experience in working for membership-driven organisation desirable
•Comfortable working independently and as part of a team
•Confident communicator via multiple communication channels
What can we offer you?
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
Up to 60% discount on your childcare fees.
Save 20% on your food shopping expenses.
Get 15% off your next holiday.
Benefit from Wagestream - our financial wellbeing app.
Earn paid volunteering hours to give back to your community.
Access GroceryAid for dedicated colleague mental health support.
Engage in full training and accredited development programs.
Don't miss out on this opportunity to start your journey with us today! Apply now!
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