Job Description
This role activities will include:
* 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance
* Deliver varieties of the service without the support of the work instruction
* Support for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools
* Support the provisioning and decommissioning of mobile phones to end-users
* Enabling and consulting towards end-users on IT products & services
* User management tasks utilising internal tools
* Support for IT product and service pilots and rollouts
* Contribute to projects e.g. mergers and integrations, location/office moves
* Adherence to relevant guidelines and processes
* Contribute towards team and organisation objectives
* Provide infrastructure hands-on support, where necessary
* Provision of Local IT Services to the business
* Build trustful partnership with customers, peers and management
* Create solutions involving the use of existing techniques or tools
Qualifications
* Experience with M365 products, MS Teams, MS Windows beneficial
* Open Source Desktop experience i.e. Linux (nice to have)
* Apple iOS, Macbooks experience (nice to have)
* Technologically savvy; understand and utilise technology to improve work processes
* Studying Computer Technology or Information Technology degree. These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.
A valid UK driving license is required for this role.
Additional Information
This is a 12-month internship beginning in July 2026. This position is open to undergraduate students who are required to partake in a work placement as part of their course.
Location: you will be based at the Denham office.
Shortlisted candidates will then be invited to participate in a face-to-face interview by the hiring team and/or an online assessment centre.
You must have the right to live and work in the UK when you start your placement and for the full duration of your placement. Please note your placement must be directly relevant to your course to comply with visa requirements.
Before attending an interview for this position, you must inform your Faculty/School Placement Officer and we strongly suggest you check you are eligible for a placement before you apply. If your Faculty/School does not have a Placement Officer, you must inform your course tutor.