Job Title: Customer Service CoordinatorLocation: WeybridgePay rate: £14.71 per hour (salary equiv £28,6200)Hours: Monday to Friday, 9.00am - 5.30pmWorking pattern: Hybrid with 2 days WFH (after training completed 3-6 months approx) Parking at office location: YesStart date: ASAPDuration: 6-12 months +I am currently recruiting for a Customer Support Coordinator to join a Global organisation for a on-going temporary basis, starting ASAP.This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.Duties required but no limited to: Processing service requests from customersidentify suitable engineers and dates to attend siteProactively communicate with customers to resolve issues in a timely manner Producing quotations using SAP, confirming and documenting price and site availability to customerProcessing customer ordersCommunicating with credit controllers regarding credit checks / issues.Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targetsReviewing systems to identify improvements to processes and procedures Prioritise mail to maintain customer satisfaction.Maintaining responsibility for administrative and customer service support Essential skills and qualifications: IT Skills Word and PowerPointSAP/CRM or equivalentAbility to develop and maintain good relationships internally/externally and at all levelsExcellent presentation skills and a confident, engaging communicatorHighly organised & able to prioritiseAbility to work under pressure and maintain accuracyPassion for customer service