Salary: Up to £38,900.00 per annum Hours: Monday - Friday 08:00 - 18:00 and one Saturday morning a month Location: Taunton This is an exciting opportunity to join City West Country Ltd in our Mercedes-Benz of Taunton dealership! We are looking for Service Team Manager to oversee the workshop team, ensuring efficient operations and adherence to standards and franchise requirements. the role will involve achieving KPIs, providing a strong financial performance and exceeding customer expectations. Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! What can we offer you? Employee Car Scheme 25 days’ holiday bank holidays Scottish Widows salary sacrifice pension scheme Access to our exclusive Benefits Hub – discounts on big brands Employee Assistance Programme Cycle to work scheme and eye care vouchers Life assurance 1 x basic salary Long Service Awards to celebrate your milestones What You’ll Be Doing As a Service Team Manager you will o versee the workshop team to ensure efficient day-to-day operations with full adherence to standard processes and franchise requirements, and responsibility for back-of-house performance. You will deliver against KPIs—including service targets, mystery shops, and customer feedback—while driving sales, generating income in line with budgets, and consistently exceeding customer expectations. Key Responsibilities Efficiently manages resources with workshop controllers to deliver quality service on time Ensures drivers operate to schedule and meet customer and workshop expectations Effectively liaises with relevant departments across the business Gives customer focus priority throughout the service operation Communicates and develops strong professional relationships with customers to deliver a high level of service Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements Delivers customers vehicle on time to a high standard Manages the standard and quality of technical information Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations Meets with the service manager to review performance and suggest improvements Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database What We’re Looking For Previous service experience within the Motor industry Experience of a customer focussed environment Specialist/ technical product knowledge Admin and IT Skills Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base. Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]