Benefits to the job Clear progression Monday to Friday work Onsite parking Nice friendly environment Key Responsibilities Dealing with customer enquiries via phone/email Understanding the customers needs being first point of contact for them Customer care for aftersales Provide clear updates, next steps and realistic timeframes Working closely with the team to resolve any issues that may happen Good administration skills Experience & Skills: Previous customer service experience, ideally within retail or a technical environment Confident and professional telephone manner Strong communication and problem solving skills Good organisation skills comfortable handling challenging situations Able to work across multiple systems and processes Cares about customers, takes pride in fixing problems properly, and wants to be part of a team building something better. The Best Connection is acting as an Employment Business in relation to this vacancy.