Help Desk Administrator Bracknell - Temp to Perm (Immediate Start)
Location: Bracknell
Basic Salary: £25k - £26k Per Annum
Hours of Work: Monday - Friday 9am-5pm
A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Bracknell area working for the large corporate building. This role is with the hours of Mon-Fri 9am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive.
Key responsibilities:
1. Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
2. Raising jobs and closing jobs on the CAFM system
3. Categorising and resourcing the correct engineer based on skills and proximity to work location.
4. Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.
5. Recording reactive maintenance calls onto a computerised system.
6. Working on the internal system and clients throughout the day.
7. Cover Holiday/Sickness for colleagues