Housing Resolutions Officer (Temporary Contract)
Location: Wembley (Hybrid Working)Contract: Temporary – Immediate Start until at least OctoberHours: Monday to Friday, 36 hours per weekPay Rate:
* £21.41 per hour PAYE
* £28.19 per hour Umbrella
The Role
A London Local Authority is seeking an experienced Housing Resolutions Officer to join their Housing Needs Service on a temporary basis. The role will focus on supporting households in temporary accommodation and ensuring timely move-on into settled housing, in line with homelessness legislation and statutory guidance.
This is a hybrid role, with some on-site presence required in Wembley.
Job Purpose
You will provide comprehensive housing options advice to households living in temporary accommodation, promoting effective move-on into suitable settled housing options including the private rented sector, intermediate housing and social housing.
You will also:
* Undertake suitability of accommodation reviews
* Investigate fear of violence and domestic abuse cases
* Manage tenancy enforcement activity
* Work closely with accommodation providers and internal services
* Support tenancy audits and promote effective management of temporary accommodation
Key Responsibilities
* Visit households in temporary accommodation to provide housing options advice and manage expectations based on need, priority and affordability
* Support households to engage with the Housing Register and bidding process in partnership with the Lettings team
* Signpost and refer clients to relevant agencies including employment, training, children’s services, adult social care and supported housing
* Provide advice on welfare reform, benefits and employment opportunities
* Encourage compliance with licence and tenancy conditions and take enforcement action where serious breaches occur
* Make legally compliant decisions on refusal of temporary accommodation, discharge of duty, appeals and reviews
* Investigate domestic violence and fear of violence cases and manage safeguarding risks
* Reduce use of high-cost emergency accommodation and promote value-for-money use of the TA budget
* Carry out tenancy audits and investigate suspected abandonment, subletting, misuse or fraud
* Respond to complaints, enquiries and correspondence from clients, MPs, elected members and the Ombudsman
* Liaise with landlords and providers regarding disrepair, infestations and compliance issues
* Ensure properties meet safety and compliance standards including gas and electrical certification
* Maintain accurate records and produce reports to support service performance monitoring
* Build strong working relationships with stakeholders to deliver high levels of customer satisfaction
Essential Requirements
* Significant experience working in homelessness, housing options or temporary accommodation within a local authority
* Strong working knowledge of Housing Act 1996 (as amended), homelessness legislation and Suitability Order
* Confident decision-maker with excellent written communication skills
* Ability to work effectively in a fast-paced, pressured environment
* Basic DBS requirement
Why Apply?
* Immediate start opportunity
* Competitive hourly rates
* Hybrid working arrangement
* Long booking with potential extension
* Opportunity to make a real impact supporting vulnerable households