Customer Service Administrator ?? Redditch, Worcestershire (Office-based)
?? Full-time | Permanent
?? Salary: £28,000 per annum
Are you an organised, people-focused professional with a passion for great customer service? Were looking for a Customer Service Administrator to join our busy Head Office team in Redditch.
Youll play a key role in supporting customers throughout their installation journey managing communications, updating systems, and ensuring every customer receives a smooth and professional experience from start to finish.
Key Responsibilities Act as the main point of contact for customers during their installation
Provide excellent customer service with empathy, professionalism, and attention to detail
Make daily outbound calls to customers and installers, responding proactively to any issues
Liaise with project managers to ensure installations progress smoothly
Accurately record updates, queries, and resolutions on our CRM system
Track and monitor installation progress and complaint resolutions
Process finance paperwork and collect outstanding balances when work is complete
Support the wider customer service team to resolve any issues efficiently
Communicate clearly via phone, email, and letter
Maintain a professional and positive image for the company
What Were Looking For Previous experience in a customer service or administrative role
Excellent communication and interpersonal skills
Strong organisational skills with high attention to detail
Ability to manage multiple priorities and work well under pressure
Confident using Microsoft Office and Outlook
Experience with finance paperwork or cash collection
Whats in It for You Competitive salary of £28,000 per annum
Join a friendly, supportive, and customer-focused team
Work in a fast-paced, rewarding environment where you can make a real impact
Opportunities for professional growth and career development
?? Interested?
If youre passionate about helping customers and enjoy keeping things organised, wed love to hear from you.
Apply now to join our clients growing team in Redditch!
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