We are looking to recruit an experienced Housing Administrator to work with our Client in Durham. The role is based within the Housing Solutions team and will provide a wide and varied range of administrative support, assisting with the provision of an effective and efficient support service to the Housing Solutions team.
Specifically, the post holder will provide housing advice to members of the public who make enquiries regarding selective licensing and to landlords requiring assistance with the selective licensing process, ensuring legislation within Part 3 of the Housing Act 2004 is correctly followed.
Duties and responsibilities
* Undertake a wide range of administrative duties in relation to administration and general support to the Housing service, which includes regular handling of sensitive information.
* Dealing with telephone and email queries, production of correspondence, providing cover for colleagues.
* Assist with administration workflows of selective licence applications.
* Dealing with and sign posting customers, providing and self-help information.
* To provide advice and support to residents with landlord or private tenant complaints
* Provide support to the private sector team in the delivery of legislation under Part 3 of the Housing Act 2004.
* To support landlords to make selective licence applications.
* The above is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post.
Organisational responsibilities
Values and behaviours
To demonstrate and be a role model for the council’s values and behaviours to promote and encourage positive behaviours, enhancing the quality and integrity of the services we provide.
Smarter working, transformation and design principles
To seek new and innovative ideas to work smarter, irrespective of job role, and to be creative, innovative and empowered. Understand the operational impact of transformational change and service design principles to support new ways of working and to meet customer needs.
Communication
To communicate effectively with our customers, managers, peers and partners and to work collaboratively to provide the best possible public service. Communication between teams, services and partner organisations is imperative in providing the best possible service to our public.
Health, Safety and Wellbeing
To take responsibility for health, safety and wellbeing in accordance with the council’s Health and Safety policy and procedures.
Equality and diversity
To promote a society that gives everyone an equal chance to learn, work and live, free from discrimination and prejudice and ensure our commitment is put into practice. All employees are responsible for eliminating unfair and unlawful discrimination in everything that they do.
Confidentiality
To work in a way that does not divulge personal and/or confidential information and follow the council’s policies and procedures in relation to data protection and security of information.
Climate Change
To contribute to our corporate responsibility in relation to climate change by considering and limiting the carbon impact of activities during the course of your work, wherever possible.
Performance management
To promote a culture whereby performance management is ingrained and the highest of standards and performance are achieved by all. Contribute to the council’s Performance and Development Review processes to ensure continuous learning and improvement and to increase organisational performance