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Assistant store manager

Braintree
Tile Outlets
Assistant store manager
Posted: 13 October
Offer description

Overview

We are seeking a motivated and customer-focused Assistant Store Manager to support the running of our Essex Tile Outlet Showroom. This role is ideal for someone with retail experience and a keen interest in interiors, home renovation, or design. Working closely with the Store Manager, you’ll help drive sales through excellent customer service, maintain high showroom standards, and assist the team in delivering expert advice on our wide range of wall, floor, and outdoor tiles.


Duties and Responsibilities

* Support the Store Manager in the day-to-day running of the showroom, ensuring excellent presentation, accurate stock levels, and customer satisfaction.
* Assist in leading and motivating a small team, helping them achieve and exceed monthly sales targets.
* Deliver a consultative sales approach by providing product recommendations, design advice, and tile quantity estimates to both retail and trade customers.
* Work with the warehouse team to manage stock, update displays, and maintain an inspiring showroom environment.
* Contribute to monitoring KPIs and reporting on sales activity, customer enquiries, and footfall to the Store Manager.
* Assist with staff scheduling, training, and development, ensuring a supportive and knowledgeable team culture.
* Handle customer enquiries and support in resolving complaints in a professional and diplomatic manner.
* Maintain health & safety standards, while ensuring the showroom is clean, welcoming, and visually engaging.
* Take part in regular manual handling, including lifting and moving boxes of tiles and other heavy items safely.


Experience and Skills Required

* Previous retail supervisory or team leader experience – ideally in home improvement, interiors, or a showroom setting.
* Strong sales and customer service background, with the ability to build trust and rapport with customers.
* Confident supporting and motivating team members, with a proactive, hands-on approach.
* Comfortable using POS systems and Microsoft Office/Google alternatives.
* Organised, adaptable, and commercially aware, with the ability to juggle multiple responsibilities.
* Experience with tile, flooring, or interior products is highly desirable but not essential.
* Physically fit and comfortable with heavy lifting as part of daily duties.

Job Types: Full-time, Permanent

* On-site parking


Additional Details

* Ability to commute/relocate: Braintree CM7 2YN: reliably commute or plan to relocate before starting work (required)
* Please Note: Training will be at our Stevenage showroom.
* Driving Licence (required)


Seniority level

* Mid-Senior level


Employment type

* Full-time


Job function

* Sales and Business Development


Industries

* Retail
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