This position is supporting the South region, requires someone with a full clean driving licence.
This is a field based role and requires extensive travel including to Scotland & Northern Ireland, ideally applicants will be local to Luton or Gatwick airport.
Outline of Role /Job Purpose:
Theprimary purpose of the role is to deliver the corporate People DevelopmentStrategy through the implementation of training solutions across the Company.
Training & Development:
- Support the design and implementation of the company Development Plan with People Development Manager
- Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
- Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan
- Supporting new store team capability to maximise the store following a successful launch
- Drive internal succession through ongoing training and development across all areas within a region
Business Partnering:
- Regional Support (South & East Based)
- Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs
- Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve
Helpful and Friendly
- Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams
- Support the Region to drive Mystery Shop/NPS/BF/SAS KPI performance, and ensuring all training programmes are fully utilised
Customer Offer:
- Training Store Teams
- Drive specific training interventions to improve the Customer Offer and measure through ROI
- Measure key Customer Touch Points using Mystery Shop / The Customer Journey and introduce targeted training to improve performance
- Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills
- Champion Customer Service performance across your region and update regional team on a weekly basis on performance using Mystery Shop and own experience
- Only deliver training initiatives which improve customer service and are a proven ROI
Further responsibilities:
-Driving Capability
-Compliance Training
-Training Initiatives
-Monitoring Progress
Key ASW Capabilities for the role
-Integrity and Trust
-Leading Effective Teams
-Drive for Results
-Commercial Edge
-Planning and Organising
Person Specification
The ideal candidate will have some HR/Training Administration experience gained in a fast-paced environment.
They need to be confident, resilient and self-motivated, with a highly organised approach to work and attention to detail.
They need to be IT literate and have good numeric and verbal reasoning skills.
Experience in training and development including training delivery.
Exposure to or want to learn digital design, filming and editing is desirable.
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Location
Unit 1 Prologis Park, Arenson Way, Dunstable, LU5 4RZ, United Kingdom
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