Dataand Insight Analyst-CustomerData (Closed)
Salary£50,000 - £55,000
Hybrid, 2 days office based and 3 from home
BrightonandHove,Sussex
TalentHubarelookingforanexperiencedCustomerDataAnalysttojoinathrivingbusinessbasedinCentralBrighton.YouwillplayakeypartoftheirCustomerDatastrategyatanexcitingtimeforthissuccessfulcompany.
KeyresponsibilitiesforthisDataand Insight Analystjobinclude:
* Leadthereporting,insightandanalyticsfortheorganisation,focusingoncustomerdataandstorytelling,providingpro-activereportingandactionableinsights.Withastrongemphasisoncustomeracquisitionandengagementandoptimisinglifetimemembervalue.
* Regularmonitoringandreportingonkeycustomerdatametrics.
* Supportandprovideguidanceonthedevelopmentofcampaignandoverallperformancereporting,actionableinsightanddata-drivenmodelsforuseacrossthecustomerlifecycle(e.g.engagement,attrition,life-timevalue,segmentationandrecommendations/nextbestactionmodelling).
* Producedatavisualizationstohelpsupportandcommunicateimportantlearning.
* Wherepossible,incorporatequalitativefindingsintoquantitativereporting.
WhatyouwillneedforthisData and Insight Analystjob:
* At least 4 years experience in a DataAnalyticsand Customer insight position.
* MembershiporCustomerServices,B2C, Travel or Leisure sector background.
* Experience of working with CRM's.
* Strongoralandwrittencommunicationskills,withexperiencepresentingdatainterpretationandinsightstonon-technicalaudiences.
* Experienceinusingdatastorytellingtechniques.
* KnowledgeofotherdataplatformssuchMicrosoftCustomerInsights,MicrosoftCustomerData,MicrosoftFabric,socialmarketinginsights,andemailmarketinganalyticswouldbebeneficial.
* ExperienceinSQL,SAS,Python,orRprogramming.
* Knowledgeofwebanalyticstoolswouldbehelpful but not essentail.
* SomeexposuretoAItoolssuchasCoPilot.
Benefitsinclude:
* 2daysofficebased
* 24daysholidayplusbankholidays,
* healthcare,
* hybridworking
* pluslotsofotherperks!
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