Desktop Support Engineer – Office 365 & Google Workspace (3‑month contract, inside IR35). This onsite role requires an Enhanced DBS check and is not open to sponsored work visas.
We are looking for an IT support professional with experience supporting mobile and desktop devices, peripherals, and basic networking.
The Role
As a Desktop Support Engineer, you will provide on‑site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktops and mobile devices, peripherals, and networks while maintaining high customer service standards.
Key Responsibilities
* Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
* Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
* Troubleshoot basic networking issues, including wired and wireless connectivity problems.
* Assist with image build and deployment for Microsoft and Apple devices.
* Support users with Microsoft 365 and Google Workspace applications.
* Act as the customer‑facing representative for IT support, ensuring users receive fast and efficient service.
* Assist the service desk team, escalating issues when necessary.
* Provide clear technical guidance to users who may not have IT backgrounds.
* Maintain accurate records of service requests in the IT ticketing system.
* Work effectively with remote IT teams to ensure smooth communication and problem resolution.
* Support the implementation of ITIL best practices and contribute to continuous improvement initiatives.
What We're Looking For
Technical Skills & Experience:
* Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
* Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
* Basic understanding of wired and wireless networking.
* Familiarity with image deployment tools for Microsoft and Apple devices.
* Operational knowledge of Microsoft 365 and Google Workspace.
* IT qualifications equivalent to CompTIA A+ or similar.
* Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.
Soft Skills & Behaviours:
* Excellent customer service skills with a proactive, problem‑solving approach.
* Strong communication skills, both verbal and written.
* Ability to prioritise workloads and work under pressure.
* Strong troubleshooting abilities, knowing when to research issues or escalat…
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