Overview
At Crystal Care Collection, we focus on making our care homes luxurious places for residents and wonderful places for team members. We are committed to finding exceptional, caring individuals who want to join our team.
Your role will be based at our new home, Landers Court in Truro, Cornwall, scheduled to open in January 2027. We are recruiting for key positions to ensure a smooth opening.
The Role
We are recruiting a General Manager to take overall responsibility and manage all aspects in the day-to-day running of the home. The manager will promote a caring environment, provide residents with a high standard of specialised personal care, ensure respectful treatment, and uphold residents’ rights to privacy, independence and choice.
Key Responsibilities
* Manage the day-to-day running of all aspects of the home including standards and quality of care, recruitment and training issues, communication, premises and financial matters.
* Recognise and assess individuals’ needs, involve relevant professional agencies and relatives, and formulate personalised care plans.
* Provide the highest level of personal care and attention to residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
* Understand and comply with statutory and legal requirements relevant to the home.
* Follow residents’ individual care plans, administer medication as prescribed, maintain accurate records, order and stock control of prescribed medication, and manage product inventory.
* Be an active and encouraging manager, establish and maintain effective communication, and build good relationships with all stakeholders.
* Recruit suitable team members, lead inductions, meet CIS standards, identify and meet training needs, carry out regular supervisions, conduct assessments, lead team meetings, and maintain a friendly and supportive environment.
* Organise the team, arrange rotas, ensure adequate staffing and manage team absence.
* Control and monitor the budget and expenditure of the home, prepare monthly cash flow reports, and record all financial information accurately.
* Support residents with personal financial arrangements, maintaining confidentiality of all information.
* Market, promote and secure sales for the home.
* Deal with prospective residents, provide relevant information and guided tours, assess new residents, negotiate fees, welcome new residents, complete records and paperwork, and ensure adequate arrangements for every resident.
Qualifications and Skills
* Prior care home commissioning experience.
* Ability to control and manage budgets and accounts.
* Knowledge of the principles of sales and marketing.
* Skilled in recruitment, selection and retention of staff.
* Committed to a structured approach to training and development of staff.
* Understanding of the Health & Social Care Act and Health & Safety legislation.
* Leadership qualities, enthusiasm, influencing and motivational skills.
* Professional, confident and warm personality.
* Have a caring disposition, reliable and punctual.
* Understanding of Truro City Council.
* Experience with regulatory bodies.
* Knowledge of Person Centred Software (PCS).
Hours of work
Your hours of work will be 09.00 – 17.00 Monday to Friday with an element of flexibility as and when required, equating to 40 hours per week.
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