Job Description
Location: Cardiff City Centre (super close to great public transport links both bus and train)
Type: Full-time, Hybrid (3–4 days per week in office)
Salary: £45,000–£55,000 + Equity
Hours: 37.5 hours per week
Benefits: 26 days holiday + bank holidays, healthcare, pension & more
If you’re an Customer Operations Leader or Senior Team Manager in Financial Services / FinTech / Customer Success and you’re ready to take on more ownership, influence and scope, this is a role that genuinely elevates your career.
This scaling UK FinTech is looking for someone to help take the existing client support team to the next level. You’ll bring structure, improve processes, develop people, and work closely with the VP of Operations to shape how the function scales. It’s hands-on, meaningful, and full of impact.
You won’t be building from zero, but you will be building on what’s there; strengthening controls, improving customer journeys, and helping define best-in-class operational standards as the business grows.
What’s In It For You:
A bigger platform to lead, grow and make an impact; direct access to senior leadership; autonomy to improve how things work; equity in a scaling FinTech; and a genuinely supportive culture where ideas are welcomed. (And if you don’t tick every box, please still apply.)
What You’ll Be Doing (and the impact you’ll make):
You’ll lead and coach the client support team, improve onboarding and day-to-day ops processes, strengthen KYC/AML and first-line controls, support operational planning with the VP of Ops, and prepare reports for audits, regulators and the board. In short: you’ll help make everything run smarter, smoother, and safer. This is your chance to make a measurable difference from week one.
About You
You’ll thrive here if you’re already leading people in financial services operations / customer success and feel ready to stretch into strategy, problem-solving, and building new capabilities. You may be in a bank, a FinTech, or regulated business - what matters is your mindset.
You’ll bring…
* Experience in a UK-regulated financial institution or FinTech
* Hands-on customer operations manager / leadership or senior team manager experience (small teams is totally fine)
* A strong understanding of FCA regulations
* A builder’s mindset - curious, detail-focused, commercially aware
* Confidence communicating across teams and influencing decision-making
* A love of autonomy, pace, and figuring things out as you go
The culture is open, kind, curious, and productively ambitious. Ideas win here - not job titles.
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
This is a genuine career accelerator for someone driven, curious, and ready to level up. If that sounds like you, we’d love to hear from you - apply today for this Customer Operations Manager role in Cardiff.
If you need any adjustments for the application or interview process, just let us know – we’re here to support you.