We’re on a mission to change the future ofclinical research. At Perceptive, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.Our mission is to change the worldbut to do this, we need people like you.What can we offer you?Apart from job satisfaction, we can offer you:YOURSELF25 days’ holiday (with the option to buy more)HEALTHHealth Cash PlanOptional private health, dental insurance, and health screensCycle to work schemeWEALTHGenerous pension scheme with up to 10% employer contributionLife assuranceSeason ticket loanAbout the roleJob PurposeAs Records Management Specialist you'll form part of our small but highly specialised team providing end-to-end records management services for Perceptive operations around the globe, managing assigned project specific documentation for Clients and other external bodies.Initially offered on a 2 year fixed-term basis, this role has excellent prospects of becoming permanentKey AccountabilitiesData managementAssists in providing accessibility, retrievability, security and protection of data in an ethical manner.Maintain accurate information in project data tracking systemsService Level ManagementMonitors and logs the actual service provided, compared to that required by service level agreements.Customer SupportResponding to common requests for service by providing information to enable fulfilment.Promptly allocating unresolved calls as appropriate.Maintains records, informs users about the process and advises relevant persons of actions taken.Security administrationReceives and responds to routine requests for security support.Maintains records and advises relevant persons of actions taken.Assists in the investigation and resolution of issues relating to access controls and security systems.Quality assuranceContributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services.Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organisational directives, standards and procedures.Identifies non-compliances, non-conformances and abnormal occurrences.Sales SupportCommunicating effectively with customers by telephone and in person.Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services.Assists in devising solutions to customer requirements and solves straightforward problems.Skills RequiredExcellent interpersonal, verbal, presentational and written communication skillsA flexible attitude with respect to work assignments and new learningAbility to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detailMust have the ability to work methodically in a fast-paced, time-sensitive environmentDemonstrable ability to apply critical thinking to problems and tasksShows initiative and self-confidence, is adaptable and is able to cope with changing and evolving prioritiesAbility to identify and implement process improvementsProactively participates in skills improvement training and encourages their teams to participateMaintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domainA self-starter and able to work under own initiativeProven ability of using Microsoft Office products (including Word, Excel & PowerPoint)Knowledge and ExperienceExperience working in the same or similar role in - and knowledge of - the Life Sciences sectorGood knowledge of the relevant sections of Good Clinical Practice (cGCP) and EU Regulation Clinical trialsExperience of regulated environments (methodologies)Experience using tools to communicate progress to StakeholdersSolid knowledge and understanding of documentation lifecyclesEducationGCSE / Level 2 qualification (Garde 4 and above) English, Maths, IT or Equivalent suitable experienceEnglish: FluentCome as you are.We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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