Key Responsibilities:
Develop and maintain excellent working relationships with clients
Act as the expert and trusted advisor for your accounts
Understand and promote a wide range of AV products and services
Prepare detailed client quotations and proposals
Collaborate with in-house technical and production teams
Coordinate across departments to meet and exceed client expectations
Maintain accurate records of all client communications
Log all bookings and produce job paperwork through the internal system
Attend client visits and site meetings as needed
Work towards agreed KPIs, project targets, and business growth goals
Identify and engage potential new clients or markets
Represent the company at exhibitions and industry events
✅ What You'll Need:
Minimum 5 years' experience in a senior account management, sales, or customer service role within the AV or live events industry
Strong commercial awareness and a customer-first mindset
Ability to clearly understand client needs and go the extra mile
Excellent organisation and multitasking skills