RPS are seeking an Administrator to join our Private Leakage Team based in Cardiff.
This role is a hybrid position (Office based for 3 days), working 40hrs a week, Monday to Friday.
What you'll be doing
* Working with our customers and third parties to address customer side leakage (supply pipe and plumbing loss) - through the utilization of our statutory powers (Water Industry Act 1991).
* Managing a large volume of cases through the internal process.
* Investigating and advising on responsibility for land, property, and pipework through land registry searches and engagement (training provided).
* Drafting legal notices (pre-templated), and communicating directly with customers (phone, email, letter).
* Problem solving to ensure the method of resolution considers both the customer and business interest.
* Complaint responses
* Workload / work basket management
* Accurate logging of information and correspondence within corporate systems
* Drafting of internal communications around re-charging.
Who we're looking for
1. Highly organized and self-motivated / driven.
2. Experience in customer service / management.
3. Excellent written and verbal communication skills (minimum qualification of GCSE A-C English or Welsh).
4. Problem solving, and the ability to identify more efficie...