Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
Cooperate well with colleagues in own team and across departments
Tailor your approach and anticipate needs so that high quality results are achieved
Deliver discreet, understated and timely service, going that extra mile
Consistently match and surpass guest expectations to ensure guest loyalty
Have a thorough knowledge of cocktails, wines & spirits
Assist guests regarding menu choices in an informative and enthusiastic way
Have previous experience in a luxury service environment or in a hotel bar is preferred
Who are we looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
High personal and professional standards
Good instincts for understanding and fulfilling the needs of guests
Good communication skills with colleagues and guests
Thorough knowledge of market-leading wine, spirits and beers
Cocktail-making experience in a quality hospitality environment
Confidence and pride to resolve guest and workplace issues
Enthusiasm for learning and personal growth
Flexibility, reliability and adaptability
Why work with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Discounted food & beverage experiences
Discounted spa treatment and products
Discretionary service charge
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition & reward programs
Annual awards
Employee Assistance Programme
Cycle to Work
Discretionary service charge
Expected package £33,000 gross per annum (salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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