IT Trainer – Express Solicitors
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Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and have been ranked 64 out of more than 10,000 law firms. We have a 5‑star rating on Trustpilot from over 8,000 reviews. Our core business is helping injured people.
We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will design, deliver, and coordinate IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also support our graduate training scheme and produce high‑quality, interactive learning resources.
Key Responsibilities
* Design, plan, and deliver IT systems training (including Proclaim and other firm‑wide applications) to new starters and existing staff across all levels.
* Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles.
* Support and deliver the IT systems element of the firm’s graduate and induction training programmes.
* Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides.
* Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions.
* Maintain and regularly update training materials to reflect system changes, upgrades, and best practices.
* Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs.
* Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs.
* Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm.
* Liaise with the IT department to ensure training aligns with new system releases and process updates.
* Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content.
* Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement.
* Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm’s Learning Management System (LMS).
Person Specification
* Strong presentation, facilitation, and interpersonal skills.
* Ability to communicate complex IT concepts in a clear and approachable manner.
* Skilled in creating engaging, easy-to-follow learning resources.
* Highly organised with excellent time management and attention to detail.
* Collaborative and adaptable, with the ability to work effectively with both technical and non‑technical teams.
* Passionate about digital learning, innovation, and continuous improvement.
Experience & Qualifications
* Experience delivering IT systems training within a professional services or legal environment (essential).
* Proclaim case management system experience (highly desirable).
* Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar).
* Experience supporting graduate or induction programmes (desirable).
* Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential).
* Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential.
Salary & Hours
* Salary of £30,000 to £35,000, dependent on experience.
* Our standard working hours are 8:30 am to 5:30 pm Monday–Thursday and 8:30 am to 5 pm Friday.
Benefits
* Hybrid working: 3/2 hybrid working pattern after probation.
* 23 days holiday rising to 26 days, plus bank/public holidays.
* 3 holiday buy‑backs and an extra day for your birthday after service length requirement.
* Private medical insurance available after 2 years’ service, annual flu jab, and Employee Assistance Programme.
* 24/7 onsite gym, netball/football team, 10 km Manchester team and more.
* Active social committee with generous departmental and firm‑wide social budget.
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Seniority level: Associate
Employment type: Full‑time
Job function: Training and Information Technology
Industries: Law Practice and IT Services and IT Consulting
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