Social network you want to login/join with:
Salary: Up to £24,000 + up to 6% bonus per annum
Working Location: Milton Keynes
*This role is subject to additional IDD checks*
Working hours are Monday – Friday, 9am – 5pm. During training, in-office presence is required 5 days a week. Subsequently, the role will transition to 3 days in the Milton Keynes office with the option to work from home 2 days a week.
What we offer:
* 27 days annual leave (plus bank holidays) and a holiday purchase scheme
* Generous pension scheme, with employer contribution up to 10.5%
* Life Assurance (x4 salary)
* Subsidised private medical insurance
* Cycle to Work scheme
* Employee discounts platform, including gym discounts
* 24/7 employee assistance programme supporting mental wellbeing
* 2 days volunteer leave
* Equalised maternity, paternity, adoption leave and pay for all new parents
"I enjoy my role as a customer services advisor. I get a sense of accomplishment in helping customers with their enquiries. Help is always on hand from colleagues and peers alike. The management are very well respected and have the interest of the company and staff at heart. They are influential role models with an encouraging attitude. There is a positive ambience around the office with a warm and welcoming environment." Alastair - Customer Contact Advisor
What you’ll be doing:
You will work within our busy customer contact team to provide excellent service, mainly to conveyancers and homeowners, regarding NHBC policies and general queries about NHBC.
* Handle inbound and outbound calls, emails, webchat, and online queries from builders/developers, solicitors, and housing associations
* Process payments and document requests
* Be aware of business and customer requirements and escalate matters when necessary
* Perform daily tasks within SLA targets, including dealing with calls, emails, and web enquiries related to our online services and processing work queues
The ideal candidate will have:
* Previous customer service experience in an office or retail environment
* Proficiency in Microsoft Word, Excel, and Outlook
* Strong customer service and administrative skills
* Excellent written and verbal communication skills
* Self-motivation, ability to prioritize, and take ownership of tasks
Potential applicants may be discouraged if they don’t meet all requirements. We value individual experience, skills, and passion, so if you meet most of the criteria, we encourage you to apply.
Why you should join us:
At NHBC, we are proud to be unique. No other organization in our sector offers the variety and scale of services we do. As a market leader, our name is synonymous with new home warranty and insurance. Our core purpose is to raise standards in housebuilding and protect homeowners.
We are a modern, family-friendly employer experiencing rapid growth, investing in technology, data, and innovative working practices. We seek passionate, talented, and driven individuals to join us.
We promote flexible working arrangements and are open to discussing your needs.
Your future with us:
We support career development through internal mobility, training, and professional qualifications. Ambitious, driven, and hardworking individuals will succeed here.
Our inclusive culture:
We are committed to fostering an inclusive environment where everyone can bring their true selves to work. We believe in fairness, dignity, and respect for all employees and customers. Our active employee networks support diversity and open dialogue.
#J-18808-Ljbffr