Safety is everything Job Summary In this role you will provide operational support to customer systems and develop and implement proactive system improvements. Additionally you will work on developing a range of monitoring tools to capture known issues in order to raise relevant service tickets and reports. A Bit About Us We're a top-notch innovator and award-winning designer of radar solutions used in the commercial sector. Our ground breaking technology is utilised by clients all over the world. All our cutting-edge solutions are designed and developed by our inhouse R&D teams. Our parent company Halma plc is a global group of life-saving technology companies. Our collaboration ensures we can continue to deliver the most advanced safety and security solutions in the market solidifying our mantra of ‘Safety is everything’. Locations: We have 2 work locations in South Oxfordshire – One at our Grove facility which is located in a new building on the recently developed Grove Business Park, and one in Ardington less than 10 minutes away within an easy commute from areas of Reading, Swindon, Newbury and Oxford Key Accountabilities Provide support for infrastructure monitoring and reporting Develop tooling to: Monitor radar system and raise proactive service tickets. Monitor radar systems for known issues and proactively implement predetermined corrective action. Monitor and generate alarm management performance reports. Collect pertinent information, investigate, triage and support internal teams in the resolution of customer related issues. Maintain a sense of ownership of the issue throughout its lifecycle, displaying effective collaboration within the business. Adhere to agreed documented processes and working agreements with other teams for the resolution of customer issues. Achieve agreed team and individual Key Performance Objectives (SLAs) Develop knowledge of the different way customers use the Navtech solutions. Use a variety of software tools to accomplish support tasks and resolve customer issues. COMPETENCIES Ability to take ownership for a task and deliver it Ability to liaise confidently with stakeholders in a high-pressure environment Customer focused Self-starter, interested in learning Experience Extensive Linux and/or Windows scripting (Powershell) A minimum of two experience working in an infrastructure and applications support environment Knowledge of command line diagnostic tools such as SSH, telnet and trace route Troubleshooting Network Connections Navtech What's in it for you? We have a wide range of benefits to suit you. These include: Flexible working with the option of working a 9-day fortnight - meaning you get every other Friday off work, in addition to 25 days annual leave Buy/sell holiday scheme Parental leave up to 14 weeks full pay Cycle 2 work scheme Electric vehicle car scheme Company shares scheme 5% employer pension contributions GP24 which gives you the option to have a phone/video consultation with a GP at a time and day that suits you YuLife app that rewards you for daily activities which you can redeem as vouchers, discounts or charity donations Gym discounts Referral scheme Employee Assistant Programme Our Values Our values are what make our company what it is. They are created by our teams, for our team. EXCELLENCE PROGRESSION COLLABORATION CUSTOMER We are always looking for the right people so, even if you don’t feel that you tick every box, if you feel that the role and the company would be a good fit for you then please get in touch with us.