Job Description
What is the opportunity?
Based in Newcastle or Jersey you will be responsible for performing complex operational tasks accurately and efficiently. You will support daily team activities and mitigate operational risk while maintaining data integrity. The Senior Administrator requires a strong foundation in operational procedures & practices, the ability to assist in issue resolution, identify process improvements and implement them. Finally, you will support more junior team members through knowledge sharing, to ensure the smooth operation of business processes and contribute to the achievement of organisational goals.
Client Services plays a crucial role in meeting Wealth Management Europe (WME) core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. Client Services Support drives the efficiency and consistency of standards and controls for Client Lifecycle Management including Client Qualification, Client Onboarding, Changes to Control, Ownership & Benefit and Periodic AML reviews in multiple jurisdictions. You will be a member of the Client Lifecycle Management Team. This team is the primary contact for Private Wealth, SET and Banking teams providing guidance and support in respect of all new and existing client lifecycle management requests. You will provide advice in respect of client lifecycle management processes and in respect of the WME Client Due Diligence Policy requirements to minimise error rejection rates and ensure a seamless client lifecycle management experience for clients.
RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.
What will you do?
* Support with all client due diligence queries, providing advice and guidance in relation to client lifecycle documentation and client due diligence.
* Review client lifecycle cases adhering to the relevant regulatory, compliance and business requirements and partnering with Senior Associates for any further guidance in respect of client review lifecycle cases for complex structures.
* Support with providing advice, training and ongoing coaching to the Private Wealth teams in respect of client lifecycle management.
* Liaise effectively with key stakeholders including Private Wealth, AML Compliance, Product teams, Tax Risk Management and Data Management to remove obstacles impacting client lifecycle management while balancing the need for quality and adherence to regulatory compliance and escalating to Senior Management.
* Support continuous process improvement to ensure alignment with any changes to the operating model and/or regulatory environment.
* Support with providing guidance to stakeholders in respect of exception documentation and approval processes; ensure all exceptions are documented, tracked and monitored.
* Provide general administrative support to Client Services Support Management including production of Management Information (MI), creation of presentation decks etc.
* Support with ensuring that departmental guides, processes, and procedures are current.
What do you need to succeed?
Must-have
* Proven experience within the banking/financial services industry.
* Good knowledge of client due diligence, KYC and AML compliance.
* Effective analytical and problem-solving skills.
* Must demonstrate a track record of taking responsibility and drives tasks through to completion.
* Proven ability to maintain focus and productivity during periods of change and transformation.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
* Leaders who support your development through coaching and managing opportunities.
* Opportunities to work with the best in the field.
* Ability to make a difference and lasting impact.
* Work in a dynamic, collaborative, progressive, and high-performing team.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
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Job Skills
Communication, Critical Thinking, Customer Service Management, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management, Trust Operations Management
Additional Job Details
Address:
GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIER
City:
Saint Helier
Country:
Jersey
Work hours/week:
36.25
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-02-13
Application Deadline:
2026-03-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.