Supervisor
Location: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT
Salary: £27,700 per annum - 40 hours per week
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer
* Annual bonus up to £3,445pa*
* Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
* Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
* Fabulous development opportunities including funded qualifications, leading to the next step in the management team
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.
Responsibilities
* Leading your teams to achieve and deliver excellent brand standards and customer service
* Maximising profit by driving sales and controlling costs
* Processing stock counts and orders
* Partnering with the Store Manager in setting targets for the team to achieve
* Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
* Taking ownership of customer feedback, responding appropriately in a timely manner
* Supporting the team with preparing food and refreshments
Qualifications
* Previous experience of leading or supervising a team highly desirable
* Passion for delivering a memorable customer experience
* Great communication skills and be comfortable making decisions
* Ability to work on own initiative and make reasoned decisions under pressure
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