Join to apply for the 1st Line Technician role at Netmatters
Overview
We are looking for a passionate 1st Line Support Technician to join the team, helping to resolve technical issues for our clients and providing exceptional customer service.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
Qualifications
* Good IT and problem solving skills in the following areas:
o Anti-Virus Installation
o PC/Workstation Installations
o Completion of IT Solutions & Project Work
o Service cancellations
o Creating new users via Active Directory
o Wi-Fi Troubleshooting
o Connectivity Troubleshooting
o VPN Issues
o General PC Issues
o Office 365 Management
o Memory / CPU
o Disk Space
o Anti-Virus
* Strong written and oral skills
* Confidence on the phone when dealing with clients
* A passion for IT and to learn and develop within our supportive team
* Excellent Customer Service skills
* Experience working in the outsourced IT support industry
* Full UK Driving licence as some of our work is off-site
Role specifics
You will be required to have a good telephone manner and support your clients through well-oiled organisation skills. You will be expected to be diligent, tidy and have the confidence to take responsibility. Those who apply will be consistent and able to complete tasks thoroughly, applying intelligence and broader understanding where necessary. You should be good under pressure, punctual and flexible.
Your First Few Weeks Could Look Like This
* Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
* Installing PCs / upgrading software
* Administration of IP phone systems (via web based interface)
* Supporting customer applications (training provided)
* Setting up email accounts and website hosting (Linux and Windows)
* Support for Macs remotely and on-site
Extra Skills
* A minimum of 2+ years experience in supporting small and medium sized business networks
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Technology, Information and Media
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