University Placement - IT Technical Support
Harewood, Leeds, Leeds, United Kingdom - Full Time
University Placement – IT Technical Support
Company: Assured Data Protection
Location: Leeds
Duration: 9–12 Month Industrial Placement
About Us
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on‑premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption‑based model to grow with our customers’ business, making data protection cost-effective and scalable. Our purpose‑built software provides industry‑leading monitoring and reporting capabilities to provide actionable insights into customer data protection strategy. Our global data centers ensure data sovereignty, meeting organisations compliance requirements. A dedicated team is always available to recover data and minimise disruption in the event of a disaster.
About the Role
We are offering an exciting opportunity for a placement student to join our Customer Support team. This role provides hands‑on experience working at the heart of service delivery, supporting customers and internal teams to ensure data protection services run smoothly and effectively. You will gain valuable exposure to client interaction, incident management, and service operations within a fast‑paced cyber security and data protection environment.
Key Responsibilities
* Embedded within Level 3 (advanced support) and Level 4 (escalation/project) teams
* Exposure to backup policies, schedules, monitoring, and retention
* Performing supervised restores and documenting recovery steps
* Triaging escalated incidents and performing root‑cause analysis (RCA)
* Exposure to ITIL processes, ticket management, and standard operating procedures
* Investigative techniques, structured documentation, stakeholder communication, and presenting findings to non‑technical audiences
* Supportive mentorship and coaching across the service desk
What You’ll Gain
* World experience in a client‑facing service environment
* Exposure to cyber security, data protection, and cloud services
* Insight into incident management and service delivery best practices
* Development of communication, organisation, and problem‑solving skills
* Mentorship and support from experienced professionals
About You
* Studying a relevant degree (e.g. Business, IT, Computing, or similar)
* Strong communication and interpersonal skills
* Highly organised with good attention to detail
* Analytical mindset with the ability to solve problems
* Eager to learn, proactive, and comfortable working in a team environment
What We Offer
* Hybrid working options for flexibility
* Regular team‑building and off‑site company events
* A dynamic, inclusive, and collaborative work environment
At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal‑opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
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