Role Overview
Operations Coordinator at Cambridge Spark ensures seamless coordination of learner journeys from admission through programme completion. The role supports efficient processes, compliance, and continuous improvement across admissions, scheduling, and customer service.
Key Responsibilities
* Onboard learners and administer admissions, setting up participants on the LMS platform, EDUKATE.AI
* Schedule programmes, confirm workshop dates, and book trainers
* Respond to learner and customer queries, providing timely resolutions
* Coordinate elements of on‑programme delivery, including Functional Skills and Apprenticeship Assessment
* Collaborate with cross‑functional teams to identify process improvements and implement changes
* Support ad‑hoc duties and requests as required to support the business
Candidate Specification
* A team player who drives forward their own work and supports colleagues when needed
* Outstanding communication and interpersonal skills instilling confidence in learners and customers
* Comfortable using a CRM or similar operational software to run processes and input data
* Excellent organisational and multitasking skills with the ability to prioritise tasks in a fast‑paced environment
* A growth mindset focused on proactively finding new solutions to drive continuous improvement
* Experience in the apprenticeships sector or a similarly regulated environment (desirable)
* Experience building workflows in HubSpot (desirable)
* Experience in mapping processes using tools like Lucidchart (desirable)
Benefits
* Pension with 4% matched contributions and opportunity to opt into a salary sacrifice scheme
* 25 days holiday + flexi bank holidays + 1 day off on your birthday
* Enhanced Maternity and Paternity Leave
* Health & Wellbeing allowance up to £30 per month
* Annual summer and Christmas events and company socials
* CPD allowance and quarterly development reflections
* Private medical insurance and cash plan
* Holiday buy back scheme (up to 10 days per annum)
* Employee Assistance Programme with a dedicated company counsellor
Equal Opportunities
Cambridge Spark is an Equal Opportunities Employer. We prohibit discrimination and harassment of any kind and encourage applicants from all backgrounds to apply.
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