Job Description Services Officer Full time Hybrid / 3 days on-site Derby Why Rolls-Royce? An exciting opportunity has arisen for a Customer Operations Officer (Lessors) in the Customer Team, based in Derby. The Service Officer role is integral to the planning and delivery of services to our Lessor customers. Prime interfaces include Airline Support Teams (ASTs), Induction Planners, Fleet Planners, Customer Operations Managers, Engine Value Streams and Service Line teams. You will be part of a small cross functional team with a broader level of services planning responsibilities and have the ability to build close working relationships and a flexible approach. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual. Discover more on our GBS Service Portal about hybrid working. What you will be doing: In this role, you will be responsible for the execution of services delivery task in-region. The role is not specifically Customer nor product aligned which means that you will be required to adapt to the need. You will also: Deliver critical customer delivery plans in accordance with Service Line & Value Steam policies. Use the Voice Of the Customer and local knowledge to prioritise outcomes that are proactive (e.g. co-ordinating removal & delivery plans in conjunction with Central planning), whilst managing reactive concerns. Support the Customer Operations Managers with AST and Customer escalations Work directly with customers as required to achieve this Create communication packs and present to the customer The role will be customer facing but not primarily customer aligned. Who we are looking for: Being a part of Rolls-Royce, you’ll know we put safety first, we do the right thing, we keep it simple and we make a difference. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. And for this role, we are looking for someone who is/has: Planning and programme management experience Interpersonal and presentation skills Able to work in a multifunctional and multicultural environment A distinct drive for results A self-starter on tasks who can deal with ambiguity Strong analytical problem solving - managing internal / external operational data Degree in a technical or numerate discipline or relevant industry experience Join us The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be SNBG (7-10) This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Grade: SNBG 7 - 10 Hiring Manager – Steven Garton Job Category Service Operations Posting Date 11 Mar 2026; 00:03 Posting End Date 24 Mar 2026