Job Advert
Job Title: Deputy Housekeeping Manager
Reporting to: Executive Housekeeping Manager
Salary: £28-33,000 per annum (Based on 39 hours per week)
39 Hours per week, 5 days over 7
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Company overview:
Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.
At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, vision & values:
* Timeshare owners should be at the centre of everything that we do.
* Our people are important, and we should aim to do our very best by them at all times.
* It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
* The natural environment and our communities are central to our thinking at all times.
Main Purpose of the Role:
The Deputy Housekeeping Manager will assist the Executive Housekeeper in managing the housekeeping team in order to deliver the service level agreements for the timeshare accommodation, hotels and public areas.
Key Responsibilities:
In addition to this management oversight and coordination, the Deputy Housekeeping Manager will be required to:
* Co-ordinate cleaning schedules and allocate tasks to the Housekeeping Team.
* Actively monitor and inspect standards of cleanliness.
* Train staff to the required standard and provide ongoing coaching.
* Foster a positive culture of learning, fun, equity, and performance within the team through training, appraisal, and development programmes.
* Lead-by-example, direct, organise and motivate the teams to deliver exceptional customer experiences.
* Manage employee relations efficiently, with support from HR as necessary
* Ensure daily, weekly, and monthly checklists are completed.
* Log defects or faults with the maintenance team and ensure follow up action has been taken.
* Co-ordinate the purchase and stocks of guest and cleaning supplies.
* Co-ordinate linen and laundry requirements.
* Manage stocks of inventory as agreed in the service level agreements.
* Manage payroll inclusive of authorising daily timesheets.
* Deputise in Executive Managers absence.
* Maintain positive customer relationships by actively seeking solutions to guest queries and complaints in a manner that both protects the brand and leaves the guest satisfied.
* Uphold, create, and innovate department standards and operating procedures to positively improve the guest experience.
* Adhere to the company's Health and Safety procedures and implement those procedures where necessary.
Key skills and attributes:
* Proven experience in a similar position.
* Strong problem-solving capabilities with the ability to adapt to changing environments.
* Excellent leadership skills with a hands-on approach and lead-by-example work style.
* Commitment to exceptional guest service with a passion for guest experience and the hospitality industry.
* Ability to find creative solutions, offering advice and recommendations.
* Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
* Strong communication and listening skills, excellent speaking, reading, and writing skills
* Experience of using IT Systems.
* An open, positive, and communicative personality.
Langdale Estate Little Extras
* Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
* Get fit for free with complimentary access to our Fitness and Leisure Facilities.
* Get fed for free with meals available in our staff canteen.
* Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
* Get a bonus of up to £300.00 with our Refer a Friend scheme.
* Get Support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
* Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade.
* Get Security after 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your salary.