Job Category: Facilities & Environmental Services
Location: Newry, Mourne and Down District Council, Newry, Mourne and Down District Council
Start Date: Immediate Start
Salary: £10.42
This is a 20 hour post. As a member of a team of front-line staff provide a positive visitor experience and ensuring the highest levels of customer care and satisfaction to the public by providing a quality welcome, information, safeguarding and hospitality service. This will include ensuring high standards of security, cleanliness and housekeeping at museum facilities. Assisting with events, education activities, deliver tours of the museum, help with exhibitions and handling cash, take bookings and deal with enquiries and record complaints. Maintain a safe environment and monitor museum systems and equipment undertaking building and safety checks and reporting any faults immediately for actioning.
Responsible for:
• Security and cleaning of museum premises
• Customer care and hospitality in museums
• Cash handling, taking bookings, dealing with enquiries and complaints
• Assistance with events, tours, exhibitions, curatorial work, educational activities and promotional work
• Maintenance of a safe environment and monitoring of systems and equipment
• Act as keyholder/Duty Officer
Education/Qualifications:
Grade C or above in at least 4 GCSEs, one of which must be GCSE English Language or equivalent.
Experience:
Essential :
• A minimum of 6 months’ experience within a public venue or commercial building in the following areas:
a) Cleaning duties
b) Security duties
• A minimum of 6 months’ experience within a creative or workshop environment working with children and/or adults.
• Experience of working in a team environment delivering a high level of customer care
• Experience of handling cash and keeping associated records in a work context
• Experience of undertaking and keeping records in a work environment
Desirable :
• Experience of working in a public venue such as a museum, gallery, heritage, cultural or theatre environment
Skills and Knowledge:
Essential :
• Be able to demonstrate competence in use of Microsoft office applications including word, email, spreadsheets, databases.
Desirable :
• Be able to demonstrate competence in use of desktop publishing software
Other Requirements:
• Access NI Check
• Must be flexible to work at short notice